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Complaint Handling (Scotland)

This module provides crucial knowledge, skills and confidence in handling complaints

Reed Training Professionals

Summary

Price
£12 inc VAT
Study method
Online
Duration
Self-paced
Access to content
Access until course completion
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free

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Overview

This module will look at handling complaints within the Health, Social and Community Care industry specifically from the standpoint of Scottish legislation. Complaints, comments and concerns are part and parcel of working within these industries and this module will enhance your knowledge in this area.

The learning objective in this module is aligned to section 3 (Duty of Care) of the Care Certificate Standards.

Description

It is important to handle a service user complaining about your service personally. Learning from complaints can reduce the number of complaints in the future. You will look at how a fair, open and honest culture around complaints can have a positive impact on future practices.

By the end of this module you will be able to:

  • Know key legislation relating to complaints handling
  • Understand why people complain and what they complaint about
  • Recognise the key skills and qualities needed to handle complaints effectively
  • Know how to provide remedies and redress

Who is this course for?

This course is recommended for people in a health and care profession, specifically in Scotland. We also offer a course that is centered around English/Welsh legislation.

Requirements

There are no formal requirements to sign up for this course.

Career path

This course will improve your knowledge in handling complaints and improve your professional understanding of the correct procedures.

Questions and answers

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Certificates

Certificate of completion

Digital certificate - Included

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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